Privacy Policy

Last Modified: May 03, 2026

Last Updated: December 2024

This Privacy Policy describes how Aquevix Solutions Pvt Ltd (“Company”, “we”, “us”, or “our”), a company registered in New Delhi, India, collects, uses, and shares information about you when you use our website, applications, and services (collectively, the “Services”) operated under the brand name “Cartutils”.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

Account Information: When you create an account, we collect your name, email address, password, and company name (if applicable).
Payment Information: When you subscribe to a paid plan, we collect billing details such as credit card information, billing address, and GST/tax identification numbers. Payment processing is handled by secure third-party payment processors.
Website Information: URLs, sitemaps, and domain information for websites you register with our service.
Communications: When you contact us for support or provide feedback, we collect the content of your messages.

1.2 Information We Collect Automatically

When you use our Services, we automatically collect:

Usage Data: Information about how you interact with our Services, including pages visited, features used, and actions taken.
Device Information: Browser type, operating system, device identifiers, and IP address.
Log Data: Server logs that record requests made to our servers, including timestamps and referring URLs.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities.

1.3 Information from Your Websites

To provide our cache warming and optimization services, we access publicly available information from websites you register, including:

Sitemap data and page URLs
Page response times and HTTP status codes
Publicly visible page content (for LLMs.txt generation)

We do not access password-protected areas, private data, or any information not publicly available on your websites.

2. How We Use Your Information

We use the information we collect to:

Provide Services: Operate, maintain, and improve our cache warming, monitoring, and optimization services.
Process Transactions: Process payments and send related information, including purchase confirmations and invoices.
Communicate: Send service-related notices, updates, security alerts, and support messages.
Generate Reports: Create warming reports, health dashboards, and LLMs.txt files for your websites.
Improve Services: Analyze usage patterns to improve our Services and develop new features.
Ensure Security: Detect, prevent, and address technical issues, fraud, and security threats.
Comply with Legal Obligations: Meet our legal and regulatory requirements.

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

Payment processors (for billing)
Cloud infrastructure providers (for hosting)
Analytics providers (for service improvement)
Customer support tools

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Account Data: Retained until you delete your account, plus a reasonable period for backup and legal compliance.
Warming Reports: Retained for 12 months from the date of generation.
Payment Records: Retained as required by applicable tax and accounting laws (typically 7 years in India).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (TLS/SSL) and at rest
Secure authentication mechanisms
Regular security assessments
Access controls limiting employee access to personal data
Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information at any time through your account settings.

6.2 Data Portability

You can request a copy of your personal data in a structured, commonly used format.

6.3 Deletion

You can request deletion of your account and personal data by contacting us. Some information may be retained as required by law or for legitimate business purposes.

6.4 Marketing Communications

You can opt out of marketing emails by clicking the “unsubscribe” link in any marketing email or by contacting us. You will continue to receive service-related communications.

6.5 Cookies

Most web browsers allow you to control cookies through browser settings. Note that disabling cookies may affect the functionality of our Services.

To exercise any of these rights, please contact us at privacy@cartutils.com.

7. International Data Transfers

Our Services are operated from India. If you are accessing our Services from outside India, please be aware that your information may be transferred to, stored, and processed in India, where our servers are located and our central database is operated.

By using our Services, you consent to the transfer of your information to India and other countries that may have different data protection laws than your country of residence.

8. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Aquevix Solutions Pvt Ltd

Email: privacy@cartutils.com

Address: New Delhi, India

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are provided below:

Grievance Officer

Email: grievance@cartutils.com

Address: Aquevix Solutions Pvt Ltd, New Delhi, India

Time: Monday to Friday, 10:00 AM to 6:00 PM IST (excluding public holidays)